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TACHRIFA MAOULIDA

Contact

Professional Status

Employed
Open to opportunities

About Me

“Success is most often achieved by those who don't know that failure is inevitable.” ― Coco Chanel

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As a resent operational marketing manager I am ready to take up a new challenge ! Available immediately

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CREATIVE - ORGANIZED - TEAM WORK - FAST LEARNER

Experience

B2B SALES AGENT

National Pen
Since November 2017
  • Phoning customers from existing customer database.
  • Manage a database of unassigned accounts with associated Sales Revenue and Key Performance targets
  • Calling customers from existing mail orders received
  • Entering orders on database and up-selling live to customers
  • Strengthen existing National Pen relationship with its high-value customers
  • Ensures that customer issues are dealt with in an efficient manner, informing the customer of any new products.
  • Verifying the order and customer details on-line

Operational Marketing manager

PARFUMERIE MADORA
February 2017 to May 2017
  • Social media management : Facebook (2100 to 3300 fans in 3 months + creation of Linkedin + publication calendar for social media
  • Set up in store demonstration for Luxury brand: Chanel, Dior, Guerlain, Cartier, Azzaro, Clarins ...
  • Project management "Mothers day" : radio campaign , billboards campaign, Facebook and store game, TV campaign, magazine publication
  • Project management 4 brands : Madora (perfumery), Jina (shoes), Mayotte Duty Free (perfumery), Maya
    Lingerie (luxury lingerie)
  • Develop partnerships
  • Internal and external communication referent (brands, central purchasing office (Mauritius),Communications, radio, TV, billboard ads agencies, digital panels, application developers ...

Technical support advisor

APPLE INC IRELAND
August 2016 to February 2017
  • As an AppleCare Technical Support Advisor, I have to opportunity to assist customers with issues they experience with their iPhones, iPads, and iPods. I use probing skills to identify the root cause of their issues and detailed troubleshooting to help resolve the issues. I use every resource made available to me to help assist the customer. I maintain a good rapport with my customers and provide exceptional support while still remaining valuable to the company. I display courtesy and strong interpersonal skills with all customer interactions. I maintain my composure and patience in the face of difficult customer situations. I research issues on various computer systems and databases to resolve technical issue. When I come across new solutions to issues, I coordinate with my team in order to ensure that everyone is utilizing the latest resolution methods.

Marketing and communication assistant

Piment Rouge Lighting
May 2015 to October 2015
  • Assist the marketing manager in setting up a global marketing strategy
  • Analyzed and reporting on the 2014 sales - The turnover increased of 15% compared to the 2013 sales
  • Website management: updating the website, propose new sections, improving the website
  • Prospection: hotels, Villas, Architects, Designers, Renting agent, Lamp retailers, souring agents in New Caledonia, Papouasia New Guinea, French Polynesia, Seychelles, Fiji Island, Maldives, Vanuatu, South Africa and United of Emirates
  • Set up action plan one year – local partnership
  • Managed and created Social Media: Facebook, LinkedIn, Instagram and Pinterest
  • Proposition of newsletters creation with Mail Chimp bounded to professional
  • Extension of the brand property

Marketing and export assistant

PT Sunindo Bangun Kersana
April 2014 to August 2014
  • Realized Market study: France, Spain, Europe and also Canada and United States.
  • Packaging translation
  • Developed a new product: conception of a new brand, Ingredients, Packaging
  • Helped prepare the 11th China exhibition in Nanning and Jakarta exhibition
  • Client management

Marketing and communication assistant

Pure Anada Cosmetics
May 2013 to August 2013
  • National Prospection
  • Management of social media
  • Website Conception and updating of the new website
  • Creation and setup a database
  • Setting up a strategy for the launch of new products
  • Design of marketing campaigns

Marketing and communication assistant

Comptoir du Sud-Ouest
November 2011 to March 2012
  • Developed the project “ Réseau Bien être”: offering a large housing electrical products an related solutions to ageing population
  • Set up a new communication strategy to target the French ageing population
  • Prepared the housing and elderly person exhibition in Paris
  • Managed and coordinated relationship with 41 agencies in south west of France: spread information via e-mail,
    organized training for the new products

Commercial export assistant

STI Industrie
February 2011
  • Offer negotiation with customers
  • Negotiation of prices with haulers
  • Organization of logistic solution (contact the haulers)

Commercial export assistant

Pure Anada Cosmetics
May 2010 to June 2010
  • Fulfillment of prospection tasks: mailing, phoning, e-mailing
  • Expanding the company client data base to Paris France
  • Translation of the website into French language

Education

Bachelor’s Degree in International Business

University of Valenciennes
September 2012 to September 2013

Bachelor Degree Marketing and Communication

European Bordeaux Business School
November 2011 to March 2012

BTS International trade

High School Marguerite de Valois
September 2009 to June 2011

Skills

  • French : mother tongue
  • Mahorais
  • English (fluent) TOEIC: 820
  • Spanish
  • Indonesian
  • Microsoft Office
  • MAC / PC System
  • Adobe Photoshop
  • Adobe Illustrator
  • Adobe Indesign
  • WordPress
  • Social Media
  • Basic HTML
  • Google Analytics
  • Google Adwords
  • Facebook Ads
  • Mailchimp
  • Dreamviewer
  • Camtasia
  • Oracle
  • Scripter
  • Set up marketing strategy
  • Set up Action Plan
  • Set up and follow up in store demonstration
  • Market study
  • Newsletters creation and design
  • Sales analysis
  • Customer relation management
  • Project Management
  • Prospect new clients
  • Phoning
  • E-mailing
  • Send Newsletter
  • Creation of Databases
  • Community management
  • Communication campaign and events management
  • Building up and follow up media plan
  • Public relations
  • Social Media management
  • Creative Writing
  • Newsletters creation
  • Updating website
  • Proactive to improve website

Interests

  • Cosmetics
  • Luxury
  • Fashion
  • Automobile
  • Aviation
  • Design
  • Healthcare
  • Design
  • Photography
  • Fashion
  • Aerobic (3 times a week)
  • Jogging
  • Ireland currently living here
  • Internship: Canada Morden Manitoba (6 months); Indonesia Jakarta et Bali (10 months)
  • European project in Finland ( 2 weeks) Joeensu University Applied sciences
  • Lived: La Reunion Island (5 years)
  • Vacation: Comores Islands, Mayotte Island; The United States (2 weeks).